Refund Policy

Last Updated: February 11, 2025

At Vidloopix, we strive to provide high-quality, no-copyright gameplay videos that meet your creative needs. Our Refund Policy outlines the conditions under which refunds may be requested for paid purchases made through our website https://vidloopix.com (the “Site”). Please read this policy carefully before making a purchase. By using our services, you agree to the terms outlined below.

1. General Refund Policy

All sales of gameplay videos on Vidloopix are final unless they meet the specific eligibility criteria outlined below. Due to the digital nature of our products, which are instantly accessible upon purchase, we do not offer refunds for change of mind, accidental purchases, or dissatisfaction with content that matches its description.

2. Limited Quantity Purchases

Paid videos on Vidloopix are sold in limited quantities to lower the chance of copyright strikes or flags on platforms like YouTube or Twitch. This exclusivity ensures your content stands out with reduced risk of automated claims, enhancing the value of your purchase. Limited availability does not impact your eligibility for refunds under the conditions outlined below.

3. Eligibility for Refunds

We may issue a refund under the following circumstances:

a. Technical Issues

  • If a purchased video file is corrupted, inaccessible, or fails to download due to an error on our platform, you may request a refund.
  • Condition: You must report the issue within 7 days of purchase and provide evidence (e.g., screenshots or error messages).

b. Non-Delivery

  • If you do not receive access to your purchased video(s) due to a fault on our end (e.g., server error or payment processing glitch), you are eligible for a refund.
  • Condition: Non-delivery must be reported within 7 days of purchase.

c. Incorrect Product

  • If you receive a video that does not match the description provided on the Site (e.g., wrong game or duration), you may request a refund or replacement.
  • Condition: You must notify us within 7 days of purchase with details of the mismatch.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • You change your mind after downloading or accessing the video.
  • The video meets its description but does not suit your specific project or expectations.
  • You fail to report an eligible issue within the 7-day window.
  • Issues arise from your device, internet connection, or software incompatibility (e.g., unsupported video format on your end).
  • Free videos downloaded from the Site (as no payment is involved).

5. Refund Process

To request a refund:

  1. Contact Us: Email us at support@vidloopix.com within 7 days of purchase, including:
    • Your order number or email used for purchase.
    • A brief description of the issue (e.g., “corrupted file” or “non-delivery”).
    • Supporting evidence, if applicable (e.g., screenshots).
  2. Review: We will review your request within 3-5 business days and notify you of the outcome.
  3. Resolution: If approved, refunds will be issued to your original payment method within 10 business days. Alternatively, we may offer a replacement video or store credit at our discretion.

6. Subscription Purchases (If Applicable)

If Vidloopix offers a subscription plan for premium video access:

  • Refunds for subscriptions are not available after the initial 7-day free trial (if offered) ends, unless there is a technical failure preventing access to the service.
  • To cancel a subscription and avoid future charges, follow the instructions in your account settings or contact us before the renewal date.
  • Pro-rated refunds for unused subscription periods are not provided unless required by law.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised “Last Updated” date. Your continued use of the Site after changes indicates acceptance of the updated policy.

8. Contact Us

If you have questions or need assistance with a refund request, please reach out to us at:

  • Email: support@vidloopix.com

Thank you for choosing Vidloopix! We’re here to support your creative journey.

Shopping Cart